HP HP2-I57認證考古題

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最新的 HP Sales Certified HP2-I57 免費考試真題 (Q23-Q28):

問題 #23
Which coverage does HP Post Warranty Support Service provide?

A. Extension beyond 12 months if needed
B. No-cost device repairs made with certified HP parts
C. Access to Level 2 help desk technicians
D. Additional 12 months of support based on the product's base warranty or selected Support Service package

答案：D

解題說明：
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

問題 #24
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
B. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
C. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
D. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices

答案：A

解題說明：
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services

問題 #25
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A. Actively listening and taking notes
B. Asking leading questions to understand your customers' pain points
C. Assuming all customers need the same set of blueprints to get them where they need to go
D. Focusing only on asking questions related to services solutions since hardware is separate
E. Identifying things your customer's employees say they're missing in their IT support today

答案：A,B,E

解題說明：
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

問題 #26

答案：

解題說明：

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios

問題 #27
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Customer is not set up for remote or hybrid working.
B. Employees are less productive due to maintenance issues.
C. Customer is facing increased cyberthreats.
D. Customer needs to focus on CapEx rather than OpEx.
E. Changing trends have had a negative impact on business performance.

答案：A,B

解題說明：
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

問題 #28
......

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HP HP2-I57認證考古題

HP2-I57通過考試 & HP2-I57考題免費下載

最新的 HP Sales Certified HP2-I57 免費考試真題 (Q23-Q28):

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